Source: As worded by Indian Railways, Government of India

Indian Railways has Special Cells functioning at the Ministry and Zonal level to deal with complaints regarding passenger amenities, punctuality and catering facilities. The details of these Special Cells can be ascertained from the respective Zonal Railways. Now Complaint Monitoring Cells have also been established at Corporate Office, Zonal/Regional Offices of IRCTC for Catering Services.

Source: As worded by Indian Railways, Government of India

Indian Railways has a well-organised Public Grievance Redressal Machinery that will take prompt action on any complaints you may have. You can record your grievances in the Complaints Book kept for this purpose at: our Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservation Offices, Refreshment Rooms, Pantry Cars, etc.

Source: As worded by Indian Railways, Government of India

Source: As worded by Indian Railways, Government of India

Source: As worded by Indian Railways, Government of India

Source: As worded by Indian Railways, Government of India

Yes, you can. Cloak Rooms and Safety Lockers are available at major stations where your luggage can be kept in safe custody.

Source: As worded by Indian Railways, Government of India

Guards/Train Superintendents or Pantry Car Managers are equipped with First Aid Boxes. They are also trained to provide first aid to passengers.

Source: As worded by Indian Railways, Government of India

To ensure proper and good quality catering services on trains and at stations, passengers are requested to:

Source: As worded by Indian Railways, Government of India

Source: As worded by Indian Railways, Government of India