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Frequently Asked Questions

Booking Questions (18)
Booking Questions
How to Correct or Change ID number in booked tickets?(Mistake in id)

Do you intend to transfer your ticket to another person? For Tatkal tickets, however no changes will be accepted.

How to change/correct sex in ticket?

Do you intend to transfer your ticket to another person?

Officially you're not allowed to correct or change your sex in the booked ticket.

How can I change/correct age after booking ticket?

Do you intend to transfer your ticket to another person?

Officially you're not allowed to correct/change your age after booking of a ticket.

Unless you're availing any concessions(child/ Sr. citizen) TTEs will not bother much about your age so your age +/- 5 years is safe. Even 10 years difference will not create problems always.

How Can I Change/Correct My Name in Ticket?

Do you intend to transfer your ticket to another person?

Officially you're not allowed to correct/change your name after booking of a ticket.

What the Cancellation of Ticket Rules of Indian Railways?

Source: As worded by Indian Railways, Government of India

Cancellation and Refund of E- Tickets

The electronic reservation slip cannot be cancelled at any regular counter of the Railways. The electronic reservation slip can only be cancelled online.

Cancellation Before Charting

What is the Timings for Internet Reservation?

Source: As worded by Indian Railways, Government of India

Am I required to carry proof of Identity during journey in AC Classes?

Source: As worded by Indian Railways, Government of India

Anyone of the passengers/the passenger booked on the tickets issued from computerized Passenger Reservation System (PRS) and internet (i-ticket), undertaking journey in AC-3 tier, AC-2 tier, 1st AC, AC Chair Car and Executive classes, have to carry anyone of the nine prescribed proofs of identity (in original) during the journey and produce the same as and when required failing which all the passengers booked on that ticket will be treated as without ticket and charged accordingly. The list of valid proofs of identity are as under:

How can I board train in reserved coach if I am not able to get even waitlisted ticket?

Source: As worded by Indian Railways, Government of India

If you don't have any ticket, you may approach the Train Superintendent/TTE after purchasing an unreserved ticket from the booking office as specified in the following table. The TTE will allot the accommodation, subject to availability.

Can I board the train with an RAC?

Source: As worded by Indian Railways, Government of India

How do I know the reservation status of my ticket?

Source: As worded by Indian Railways, Government of India

How many days in advance can I reserve my ticket?

Source: As worded by Indian Railways, Government of India

Can I book a ticket from Nagpur to Bangalore at Howrah?

Source: As worded by Indian Railways, Government of India

Yes, you can. In fact, you can book your ticket for any train on the Indian Railways network, from any originating station to any destination* at any of the 2926 Computerized Reservation Centers, across the country. With the network of New Delhi, Mumbai, Kolkata, Secunderabad and Chennai Passenger Reservation Systems, you can now book your onward and return journey tickets from any Computerised Reservation Centre nearest to you - not just from major railway stations. This networking makes reservation of tickets faster and simpler.

Where are Indrail Passes available?

Source: As worded by Indian Railways, Government of India

What is the cost of the Indrail Pass?

Source: As worded by Indian Railways, Government of India

The cost of the Indrail Pass varies with the class of travel and the validity period. For your convenience, the details are given as follows:

Are there any special facilities provided by Indian Railways for foreign tourists?

Source: As worded by Indian Railways, Government of India

Yes. Foreign tourists who wish to experience India by train, can enjoy the special facilities earmarked for them. These are explained below in greater detail:

Can I book my tickets through Travel Agents?

Source: As worded by Indian Railways, Government of India

Can I book my tickets through Mobile Phone?

Source: As worded by Indian Railways, Government of India

Can I book my tickets on a Credit Card?

Source: As worded by Indian Railways, Government of India

Booking Your Luggage (5)
Booking Your Luggage
How do I find out the current status of my unconfirmed ticket?

Source: As worded by Indian Railways, Government of India

You can contact the Reservation Enquiry Counters at your nearest Computerised Reservation Centre or call the Interactive Voice Response System, available at major stations. Remember to always quote the 10 digit PNR Number indicated on the upper left hand corner of your ticket, to find out the current status.

If My Booked Luggage Is Lost Or Damaged, How Much Compensation Will I Get?

Source: As worded by Indian Railways, Government of India

Where value of the luggage booked has not been declared beforehand by the consignor and the prescribed percentage charges not paid, the monetary liability of the Railways has been limited to Rs. 100/- per Kg.

What If My Luggage Gets Stolen En Route?

Source: As worded by Indian Railways, Government of India

What If My Luggage Exceeds The Free Allowance?

Source: As worded by Indian Railways, Government of India

How Much Luggage Am I Allowed To Carry?

Source: As worded by Indian Railways, Government of India

Each passenger is allowed a Free Allowance up to which he can carry luggage with him in the compartment, free of cost.

Change in Travel Plans (6)
Change in Travel Plans
Can I Upgrade My Ticket to a Higher Class Enroute ?

Source: As worded by Indian Railways, Government of India

Can My Confirmed Ticket Be Transferred To Somebody Else?

Source: As worded by Indian Railways, Government of India

If you are holding a confirmed ticket and are unable to travel, your ticket can be transferred to your family members viz., father, mother, brother, sister, son, daughter, husband or wife. To transfer your ticket, you must submit your request at least 24 hours in advance of the scheduled departure of the train.

Can I Extend My Journey Beyond The Original Destination?

Source: As worded by Indian Railways, Government of India

Can I Break My Journey At Any Intermediate Station?

Source: As worded by Indian Railways, Government of India

If you hold a journey ticket for more than 500 Km, you can break your journey once for two days at any station en route. This facility can be availed only after traveling 500 Km from the starting station. If your ticket is for more than 1000 Km, you will be allowed to break your journey twice.

Can I Change the Boarding Station?

Source: As worded by Indian Railways, Government of India

Can I prepone or postpone my reservation?

Source: As worded by Indian Railways, Government of India

Circular Journey Tickets (3)
Circular Journey Tickets
What Is The Booking Procedure For Circular Journey Tickets?

Source: As worded by Indian Railways, Government of India

Once your itinerary is finalized, you can approach the Divisional Commercial Managers of the Division or Station Managers of certain major stations to which the journey commencing station belongs.

What Are The Advantages Of Booking A Circular Journey Ticket?

Source: As worded by Indian Railways, Government of India

What Are Circular Journey Tickets?

Source: As worded by Indian Railways, Government of India

If you wish to go on a pilgrimage or sightseeing trip to many destinations, Indian Railways provide the facility of booking Circular Journey Tickets. These tickets offer you unique travel flexibility, as they are issued for all journeys (other than regular routes) which begin and end at the same station. Circular Journey Tickets can be purchased for all classes of travel. A maximum of eight break of journeys will be admissible on these tickets. Endorsements for break journeys are not needed.

Compensation For Train Accidents (1)
Compensation For Train Accidents
What is the Compensation for Train Accidents or Untoward Incidents?

Source: As worded by Indian Railways, Government of India

Indian Railways are liable to pay compensation to rail passengers against death or injury in train 'accident' as defined under Section 124 of the Railways Act, 1989.

IRCTC/Online Access (12)
IRCTC/Online Access
How can I avail Lower Berth Quota Online at IRCTC?

To avail Lower Berth Quota online at IRCTC you should make sure to enter only single male/female name with qualifying age. For a lady it is 45.

I've forgotten login/password of my account and I want to cancel the tickets?

Without login/passwd you can't cancel the tickets as if allowed, anyone will cancel other's tickets.

I've forgotten login/password of my account and I urgently need to take print out of those tickets?

If you know your PNR number then you can make yourself the ticket. Otherwise you can also make SMS of your ticket.

Can I reuse my mobile number to create another account?

NO.

Not received activation link in mobile and email, what to do?

Go to forgot password and try to retrieve your account.

Whatever I do I get error message "Value not filled up/ Enter either value etc" while registering?

Check if javascript is off in your browser. Otherwise use another browser. If same problem persists, the check your inputs.

Is there any IRCTC helpline?

Yes it is there. But it is government one. Find it here.

Money deducted but ticket not booked, what to do?

Login into your account, and click the booked tickets. Click the following image and check the red circled links in your account. If you find your transaction then it’s fine otherwise also you’ll get a refund which may take 10 days or so. In the mean time don’t close your bank account or credit card which you’ve used to make payment.

How to get an unused & fresh number for registering at irctc.co.in?

If you ever lose your SIM, it is often easier to go for a new SIM as it costs less than a Rs. 50. Moreover filing FIR with police isn't a easy affair, given the cost of bribe.

Getting "Mobile number entered is already registered" when trying to register at IRCTC

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    • I'm a Foreigner, how can I book ticket online?

    You need Indian mobile number to open account with irctc.co.in so that you can book E-Tickets online.

    Is mobile number mandatory for registration?

    Yes it is. You need an Indian mobile number to register at IRCTC. IRCTC will send a code to verify it.

    Passenger Amenities (12)
    Passenger Amenities
    If I have any suggestions or complaints about catering facilities/other passenger amenities, whom do I get in touch with ?

    Source: As worded by Indian Railways, Government of India

    Indian Railways has Special Cells functioning at the Ministry and Zonal level to deal with complaints regarding passenger amenities, punctuality and catering facilities. The details of these Special Cells can be ascertained from the respective Zonal Railways. Now Complaint Monitoring Cells have also been established at Corporate Office, Zonal/Regional Offices of IRCTC for Catering Services.

    Whom do I contact if I have any complaints?

    Source: As worded by Indian Railways, Government of India

    Indian Railways has a well-organised Public Grievance Redressal Machinery that will take prompt action on any complaints you may have. You can record your grievances in the Complaints Book kept for this purpose at: our Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservation Offices, Refreshment Rooms, Pantry Cars, etc.

    What are the other amenities available to passengers?

    Source: As worded by Indian Railways, Government of India

    Is there any transit accommodation available at stations?

    Source: As worded by Indian Railways, Government of India

    Do I need to pay to use the Waiting Room at a station?

    Source: As worded by Indian Railways, Government of India

    Can I keep luggage in the Cloak Room If I am breaking my journey or waiting for a connecting train?

    Source: As worded by Indian Railways, Government of India

    Yes, you can. Cloak Rooms and Safety Lockers are available at major stations where your luggage can be kept in safe custody.

    Is medical assistance available on trains?

    Source: As worded by Indian Railways, Government of India

    Guards/Train Superintendents or Pantry Car Managers are equipped with First Aid Boxes. They are also trained to provide first aid to passengers.

    How can I be sure of the quality of catering services on trains and at stations?

    Source: As worded by Indian Railways, Government of India

    To ensure proper and good quality catering services on trains and at stations, passengers are requested to:

    What about catering facilities at stations?

    Source: As worded by Indian Railways, Government of India

    How do I avail of the catering facilities on board?

    Source: As worded by Indian Railways, Government of India

    Do You Provide Catering Facilities in All the Trains?

    Source: As worded by Indian Railways, Government of India

    Are bedrolls given free to passengers traveling in AC Coaches?

    Source: As worded by Indian Railways, Government of India

    Refund Rules (19)
    Refund Rules
    Can I Get Ticket Refunds Across The Counter?

    Source: As worded by Indian Railways, Government of India

    What About Refunds After The Prescribed Time Limits?

    Source: As worded by Indian Railways, Government of India

    What Are the Prescribed Time Limits For Getting Refunds Across The Counter?

    Source: As worded by Indian Railways, Government of India

    Cancellation Charges of Train Tickets

    Cancellation Charges on normal Confirmed Reserved Ticket

    Ticket Type before 48 hours of train departure Between 48 hours till 6 hour
    Suppose I Am Unable To Approach The Concerned Authorities, What Do I Do?

    Source: As worded by Indian Railways, Government of India

    In such cases, you must obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 30 days from the date of scheduled travel. You must then submit an application in the prescribed from( Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

    Will The Entire Amount Be Refunded Or Will I Lose Some Money?

    The fare you paid for your ticket will be refunded after deducting cancellation charges.

    Can Refund Be Claimed If The AC Fails During The Journey?

    Source: As worded by Indian Railways, Government of India

    Yes, passengers traveling by air conditioned class can claim refund if the AC fails enroute. You can get a refund of difference of fare for the distance the AC was not functioning.

    Can i claim refund, if I had to travel in a lower class, even though I had a higher class ticket?

    Source: As worded by Indian Railways, Government of India

    I had a reserved ticket but I was not provided accommodation. Can I ask for full refund?

    Source: As worded by Indian Railways, Government of India

    Will I be able to get a refund if I do not wish to travel due to late running of trains?

    Source: As worded by Indian Railways, Government of India

    I could not continue my onward journey due to late running of the connecting train. Can I claim a refund?

    Source: As worded by Indian Railways, Government of India

    Can I claim full refund, if my train is cancelled?

    Source: As worded by Indian Railways, Government of India

    What about refund of ticket where some passengers are Confirmed while others Waitlisted?

    Source: As worded by Indian Railways, Government of India

    Can I Get a Refund on a Ticket I Have Lost?

    Source: As worded by Indian Railways, Government of India

    How much will it cost me to get a duplicate ticket?

    Source: As worded by Indian Railways, Government of India

    Are the duplicate ticket charges refundable. If I found out the ticket?

    Source: As worded by Indian Railways, Government of India

    My little son tore my ticket. Can I get a duplicate ticket?

    Source: As worded by Indian Railways, Government of India

    What is clerkage charge and when is it levied?

    Source: As worded by Indian Railways, Government of India

    How much refund is given on surrendering unused unreserved ticket?

    Source: As worded by Indian Railways, Government of India

    Reserving Special Carriages (4)
    Reserving Special Carriages
    How Can I Book a Special Train?

    Source: As worded by Indian Railways, Government of India

    For the convenience of passengers traveling in large groups, Indian Railways allow for the booking of Special Trains for a minimum distance of 500 Km and a minimum composition of 18 coaches.

    Here are some guidelines to help you book a special train:

    How Much Does It Cost To Book Tourist Car/Reserved Carriage?

    Source: As worded by Indian Railways, Government of India

    Initially, you need to pay Rs. 50,000/- per coach as security deposit to the Station Manager of the originating station.

    How Do I Book A Tourist Card/Reserved Carriage?

    Source: As worded by Indian Railways, Government of India

    Tell Me About Tourist Cars and Reserved Carriages

    Source: As worded by Indian Railways, Government of India

    For large groups travelling together, Indian Railways provide exclusive coaches that can be attached to regular trains* according to your programme. Besides the convenience of travelling according to your own itinerary, you can also enjoy total privacy and comfort.