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Frequently Asked Questions - Passenger Amenities

Passenger Amenities
If I have any suggestions or complaints about catering facilities/other passenger amenities, whom do I get in touch with ?

Source: As worded by Indian Railways, Government of India

Indian Railways has Special Cells functioning at the Ministry and Zonal level to deal with complaints regarding passenger amenities, punctuality and catering facilities. The details of these Special Cells can be ascertained from the respective Zonal Railways. Now Complaint Monitoring Cells have also been established at Corporate Office, Zonal/Regional Offices of IRCTC for Catering Services.

Whom do I contact if I have any complaints?

Source: As worded by Indian Railways, Government of India

Indian Railways has a well-organised Public Grievance Redressal Machinery that will take prompt action on any complaints you may have. You can record your grievances in the Complaints Book kept for this purpose at: our Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservation Offices, Refreshment Rooms, Pantry Cars, etc.

What are the other amenities available to passengers?

Source: As worded by Indian Railways, Government of India

Is there any transit accommodation available at stations?

Source: As worded by Indian Railways, Government of India

Do I need to pay to use the Waiting Room at a station?

Source: As worded by Indian Railways, Government of India

Can I keep luggage in the Cloak Room If I am breaking my journey or waiting for a connecting train?

Source: As worded by Indian Railways, Government of India

Yes, you can. Cloak Rooms and Safety Lockers are available at major stations where your luggage can be kept in safe custody.

Is medical assistance available on trains?

Source: As worded by Indian Railways, Government of India

Guards/Train Superintendents or Pantry Car Managers are equipped with First Aid Boxes. They are also trained to provide first aid to passengers.

How can I be sure of the quality of catering services on trains and at stations?

Source: As worded by Indian Railways, Government of India

To ensure proper and good quality catering services on trains and at stations, passengers are requested to:

What about catering facilities at stations?

Source: As worded by Indian Railways, Government of India

How do I avail of the catering facilities on board?

Source: As worded by Indian Railways, Government of India

Do You Provide Catering Facilities in All the Trains?

Source: As worded by Indian Railways, Government of India

Are bedrolls given free to passengers traveling in AC Coaches?

Source: As worded by Indian Railways, Government of India