What is clerkage charge and when is it levied?

Source: As worded by Indian Railways, Government of India

Same as otherwise mentioned, clerkage is a charge levied for the clerical work rendered in refund of fares on cancellation of unreserved, wait-listed & RAC tickets. The amount of clerkage charge is Rs.20/- per passenger, except for second class unreserved tickets where it is Rs.10/-.

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